20 Most Useful FAQs About Rich Casino And Its Gameplay

20 Most Useful FAQs About Rich Casino And Its Gameplay

Rich casino is the perfect online casino that offers over 1000 pokies and casino games to play with iPhone. You can enjoy table games, live casino games with live dealers, Pokies of various kinds from top notch gaming providers, Keno, Scratchies, Bingo, Speciality games, and sports betting. With so much of fun Rich casino allows players from various parts of the world and also accepts cryptocurrencies  to play pokies. Here are 20 most useful FAQs asked by players about Rich Casino and its gameplay. The answers will surely help new players to Rich Casino as well as suffice the needs of regular players. Right from opening your casino account to playing games these FAQs solve many issues that arise to players when they join Rich Casino

Click here to read the full review of the Rich Casino iPhone app

1. How to create an account at Rich Casino?

How to create an account at Rich Casino?

To create an account at Rich Casino, simply click on the Join now button on the casino homepage. A short form will roll down and you need to fill out your information, select the preferred currency of your account, and click on the Sign me up button. You have now created a user name and set a password for your Rich casino account to login and play with mobile, PC or tablet whenever you want.

  • If you are having trouble logging in to your account it may be because you forgot your username/email address or your password. 
  • If you have forgotten the email address/username you signed up with, you can contact their  security department at security@richcasino.com and they will get back to you within 24 hours.
  • If you have forgotten your password, select Login – Forgot login details?, enter your registration email or username, and select Next. Rich casino will send you an email containing a link that will help you reset your password.
  • If your username and password are correct but you cannot login to your account, try clearing your browser’s cache & cookies  and refresh the page. 
  • If you still cannot login, contact at support@richcasino.com with the following information:
  • 1. Your full name
  • 2. Your date of birth
  • 3. Your postal code or first line of your address
  • Rich casino will then provide you with your username, reset your password or provide you with a link to do so yourself and let you know as soon as that has been done. 

2. Can you play pokies at Rich Casino from Australia?

Can you play pokies at Rich Casino from Australia?

Yes you can play pokies at Rich Casino from Australia. You can make a deposit with real AUD and play casino games of your choice at Rich casino. It is though certain that due to national and local regulations, Rich are unable to accept players from every country in the world. It is the responsibility of each individual to ensure they do not breach these laws. The list with countries that Rich casino cannot accept new players from can be found in their Terms & Conditions.

3. How to claim a free chip with a code at Rich Casino?

How to claim a free chip with a code at Rich Casino

Rich casino offers coupon codes many times to redeem certain bonuses like Free Chips or Free Spins. First of all remember that the bonus is automatically credited upon signing up, by following the registration link given at Rich Casino website. This is because free chip and free spins are usually offered to new players only.
If you didn’t receive the bonus automatically, it could mean that the offer is no longer valid, or that the code doesn’t belong to your specific country.

4. How can you find free spins at Rich casino?

How can you find free spins at Rich casino

Once you become a member at Rich casino and open your casino account you will get access to your casino dashboard that has a menu bar to look at certain features at the casino available to you.  So to find your free spins, access the Free Spins tab from the Main Menu. When you tap on it or click on it you come to know free spins available to you on certain pokies game and you can then redeem at once.  Remember to read the terms and conditions associated with these free spins before you have them at your disposal.

5. What is maximum withdrawal from a free chip as a VIP player at Rich Casino?

What is maximum withdrawal from a free chip as a VIP player at Rich Casino

The maximum withdrawal limits from a free chip, depending on your VIP level, are:
a.    VIP Basic and VIP Silver Level Members have a A$100 maximum withdrawal limit per free bonus per week;
b.    VIP Gold Level Members have a A$200 maximum withdrawal limit per free bonus per week;
c.    VIP Platinum Level Members have a A$300 maximum withdrawal limit per free bonus per week;
d.    VIP Titanium Level Members have a A$400 maximum withdrawal limit per free bonus per week;
e.    VIP Master Level Members have a A$500 maximum withdrawal limit per free bonus per week.

6. How to find your profile at Rich Casino?

How to find your profile at Rich Casino

You can easily find your profile at Rich Casino. To be able to view your information you need to follow these steps:
1. On the Homepage click on the Account Icon (the profile logo, in the upper right corner of the screen, under the Deposit button)
2. Click on My Account
3. Click on Account details
4. Click on Edit Account, to open a new page with your personal information. 
For security reasons, the information in the text fields from the Edit Account page may only be changed once.
If you need help to edit or change your information contact one of their Customer Service representatives. Keep in mind that Rich casino only allow one account per player. If you have created an account with Rich casino previously, You have to play on your existing account.
If you didn’t add your phone number when you signed up with the website, you can edit your account.
If you need to update or modify your current phone number, contact one of their Customer Service representatives.

You will find your balance on the Homepage in the upper right corner of the screen, next to the Deposit button.

Your details are held on their secure servers and are kept in accordance with their Terms & Conditions. If you decide to close your account, contact Customer Service to get in touch with a representative. Alternatively, send your request via e-mail to security@richcasino.com.

7. What is a VIP level at Rich Casino?

What is a VIP level at Rich Casino?

Rich casino has a VIP system based on points. As a VIP Member you will receive unique bonuses, take part in exclusive tournaments and be invited to a one of a kind gaming experience.

Points are awarded for activity on your account. Each VIP level has different rewards. If you have an approved withdrawal in a particular month, the VIP points gained that month will be deducted. Additionally, you will not be able to receive any VIP points in the month with the approved withdrawal.

8. How can you verify your Rich Casino account?

How can you verify your Rich Casino account?

To verify your Rich Casino account you need to upload the required documents to confirm your identity.  You can upload your documents by accessing My Account section – Account Verification. Once your documents have been approved, they are safely archived on secure servers.
Make sure your uploaded documents are of good quality so that casino staff can read the relevant details and approve them. Rich casino accept most file formats, but the size limit is 10MB. To verify your account, you need to provide Rich Casino with the following documents:

You will need a copy of your passport, national identity card or driving licence to verify your age and identity. In addition, national identity cards for certain countries. 
a. The expiration date must be valid.
b. It must be a personal identification document.
c. All four corners of the document must be visible.
d. Copy of both front and back is required.
e. It must be a government issued or approved photo document.

An invoice or an electronic bill with your address on it is required. Casinocan also accept most types of government documents or bank statements as proof of address. The document should be in your name, match the address on your account and be issued within the last three months. 

a. The whole invoice must be visible.
b. Screenshots of bank statements/electronic bills must include the URL (website address).
c. All details must be visible and original.

Copy of your credit card(s) to prove ownership. These documents are requested in order to verify the identity of the account holder to be able to deposit and withdraw any winnings. Please note that these documents are not only required for security verifications – in order to confirm that you are a genuine customer – but also to establish the legitimacy of your transactions and fully enable your account and facilitate any withdrawals. 

a. Screenshots of bank statements must include the URL (website address);
b. A scan or photo of your credit card or debit card registered on your casino account (front only);
c. Before sending your scanned card, ensure that you have blanked out the card number, leaving the first six and final four digits visible: 1234 56xx xxxx 1234.

Note that Rich casino reserve the right to request additional documents in order to prove the identity and payment used on your account, prior to approving any withdrawal request. Casino might require additional verification, or may ask for: Credit/Debit Card Vouchers of all cards used in the past six (6) months.
Proof of ownership of payment method – depending on the method used, this may include a copy of a recent bank statement or a screen shot of the e-wallet

Rich casino do not require front copy of the card for prepaid cards – just send an email to  security@richcasino.com department to let them know which cards used on the account are prepaid.

After uploading the documents, you can check your current status by accessing My Account section – Account Verification.

 The process includes, but is not limited to, a review and authentication of the paperwork that has been received; verification that the account information matches the documents on file; and a thorough review of the Game sessions.
This procedure can be performed up to twice per year. It usually takes seven days, however the duration depends significantly on the security level set by the casino Risk and Security Department. 

To find whether your  documents were approved or not  go to My Account section – Account Verification .

To be able to guarantee high security online, and in order for online Rich Casino  to comply with their gaming licence, Rich casino have to verify your identity as a player. 

Also Rich casino want to ensure that the casino do everything in their power to prevent identity theft and fraud, and that players using their website are of legal age. To do this, you need to verify your identity by providing with a few forms of identification as part of their  security checks. It is a regulatory requirement that all players are verified and you will not be able to collect any winnings until this has been done.

9. How to get bonuses at Rich Casino?

How to get bonuses at Rich Casino?

Rich Casino offers various bonuses. It offers  you an amazing bonus package that you can start taking advantage of with your first deposit. 
On your first deposit you get a 200% bonus or 100% cashback , for your second, third, and fourth deposits you get a 100% bonus, and for your fifth deposit you will receive a 175% bonus.

There  several promotions running each day. You can find all  promotions on the Promotions page. Occasionally, casino also send notifications when they have promotions for you to take part in. They will also send out an email when there is a promotion for you. These may include A$25 chips, 25 free spins, or Guess the Game promos.

The Sign-Up Bonus is the first incentive you will receive once the registration process is completed and your profile information is updated. Only the first bonus on the account is considered the Sign-Up Bonus, therefore it is the only one that can be cashed out prior to the first deposit.

Free chips are incentives awarded to you based on activity. Free bonuses awarded after the Sign-Up Bonus and before the first deposit cannot be withdrawn. Why did my balance drop suddenly?

Every bonus comes with a certain wager. Once you complete the wagering requirement for the bonus, the amount left over will be transferred to your cash balance, where you can withdraw it. In the case of free bonuses or free spins, only the amount able to be withdrawn will turn into cash, while the rest will be voided from the account.

To find if the promotion is still active or not go to  Promotion page and check  tournaments and daily deals. For personalised deals and promotions contact their customer service, one of their representatives will be able to help.

Free bonuses are awarded based on the activity on the account. If your account is eligible, you will receive promotional emails containing free bonuses that can be automatically claimed.

10. What are tournaments at Rich Casino?

What are tournaments at Rich Casino

Rich casino offers number of tournaments. It can be daily or monthly or weekly tournaments. Each tournament has several participation conditions. To check the conditions, go to Promotion page and check the tournaments you are interested in. You can participate in all the tournaments available, as long as the conditions of participation are met.

Each tournament has a leaderboard that is constantly updated. To view the leaderboard, go to the Promotion page,and check the tournament that you are participating in.

Prizes are typically credited the following business day, after the end of the promotion time frame. However pending further reviews, it may take up to three business days. Should you not have received a reward three business days after a promotion has finished, contact Customer Service, one of their representatives will be able to help.

11. How can you get cashback at Rich Casino?

How can you get cashback at Rich Casino

Cashback is a monetary reward representing a certain amount of the deposit money that has been put into the games, which you can claim back in your cash balance, without a wagering requirement.
If you choose to play with a cashback offer you will be credited for it only after you have lost the corresponding deposit.

You can choose to play without a wagering requirement, in which case you can opt for a cashback deal instead of a deposit bonus.
In order to get this offer, contact Customer Service, one of the representatives will be able to help.

In addition to the cashback offers for deposits, they also have other types of cashback. The first deposit bonus package has 100% cashback and this gets your deposit in cash if you do not win from your initial deposit. The Weekly Loyalty system entitles you to a percentage of the deposits you have made in the previous week. However, if you have an approved payout in the previous week, you are not eligible for the Weekly Loyalty.

12. How to get sign up bonus?

How to get sign up bonus

All eligible new players will get the Welcome Sign-Up Bonus. To receive it, you need to have all the information on your account, and the system will credit it automatically.

You must complete the wagering requirement, which is twenty times the amount. In some cases, the Sign-Up Bonus consists of free spins, meaning you need to wager the free spins winnings twenty times (X20).

The maximum withdrawal from a Sign-up Bonus is A$100. In order to request a withdrawal from a Sign-up Bonus, you must have at least one deposit made into your account.

You can either claim free spins as a Sign-Up Bonus upon registration, or have the spins automatically added by accessing the link found in the promotional emails. Most often you are awarded 25 free spins. That way you have the possibility to play 25 spins on the featured games without needing any actual money on your account balance. In case of any winnings generated from free spins, they will be credited to your account as bonus money and will be subject to their standard terms and conditions, bonus terms and wagering requirements. However, once the wager requirements are completed, the winnings are considered real money and are available for withdrawal.

As a member who has never made a deposit on the account, you cannot receive more than three (3) bonuses.

Note that if you have multiple free spin bonuses on the account, the spins will not accumulate. If you have three (3) free spin bonuses of 25 spins each on the account, you will not see 75 spins, but you will see the number of spins available from the bonus you started playing. The second bonus will not be visible until you finish the spins from the active bonus and so on.

Bonuses are valid for seven (7) days, so wagering requirements must be completed within that timeframe; otherwise the bonus balance will be voided.

You can cancel a bonus by accessing My Account – Bonus Overview. On the Bonus Overview page you will be able to see the Cash and Bonus Balance. The page will also tell you if you have any active bonuses. If any bonuses are active on the account, you can click the Cancel Bonus button. Select the particular bonus you wish to forfeit and click on Cancel. Note that all of the winnings originating from that bonus will also be forfeited when the bonus is cancelled.

When making a deposit and claiming a deposit bonus, you will see two different amounts in your overall balance: Cash and Bonus Balance.
After finishing the wagering requirements you will see your balance as a single amount.

13. What are races at Rich Casino?

What are races at Rich Casino

Races are short tournaments at Rich Casino, where you can compete against other Player on the site. To be able to play, you need to go on the middle left side of the page, click on Races and choose the one that is available. After that, click on Join Race and choose a game that is listed for that particular race. Each Race will be played with an exact number of spins, mentioned in the description and will have a minimum bet required, mentioned as well (if you bet lower amounts, the bets will not count for the tournament).

The  Races can be played with both bonus and cash balance. The prize type of each Race is mentioned in each Race description, from the Races page. Depending on the prize type, the winnings can be withdrawable or could have wager attached. Regular bonus rules apply.

The leaderboards in races are updated automatically every five minutes. The winnings are credited automatically to the account after the leaderbords are updated. In the Races section, on top of said page, the History button can be found and there the Player will be able to check his activity. For more details, player can check the Races page or contact one of Customer Service representatives.

14. How to make deposit at Rich Casino?

How to make deposit at Rich Casino?

Making a deposit is quick, simple, and secure. Log in to your account and complete the following steps:
1. Click Deposit at the top right-hand corner of the homepage;
2. Select your Payment Method;
3. Select desired bonus offer by clicking on the Bonus Code drop-down menu;
4. Choose your deposit amount and click Deposit.
Then start playing your favourite games.

You can set up your desired bonus offer or go to Promotion page to check daily deals and tournaments.
For personalised deals and promotions contact Customer Service, one of their representatives will be able to help.

The minimum deposit amount varies depending on the preferred payment method.
For more details, see thei Banking page.

To  validate a deposit transaction you will be able to validate it using the 3D Secure authentication.
3D Secure is a feature for authenticating online transactions performed when using Credit/Debit Cards. It provides an additional layer of security and protects cardholders from unauthorised online transactions. It is the interaction between your card-issuing bank and you, where you will be requested to enter a special security code to verify you are the legitimate owner of the credit or debit card used to make a transaction.

The website doesn’t charge any kind of fees for a deposit.
Extra funds might be required for approval due to Card Issuer fees.
Cryptocurrencies have their own special fees (depending on the platform).
E-wallets have their own fees imposed by the provider.

The processing time for a deposit via credit card, electronic wallet and cryptocurrency is instant. For a complete list of payment method processing times in your area, refer to Banking Page.

Deposit bonuses have a standard wager of 35X, meaning that you have to wager your deposit and the deposit bonus a total of 35 times for your balance to become fully cashable.

15. How to make a withdrawal at Rich Casino?

How to make a withdrawal at Rich Casino?

When submitting a withdrawal request, there are two main conditions that need to be fulfilled at Rich Casino:

  • You need to complete the wagering requirement
  • Send your documents for ID verification

Now that you have won pokies and want to get back your wins go to My Account at Rich Casino and ta p or click on request withdrawal

Next submit your request for a withdrawal choosing your payment method and the amount you want to withdraw.

In order to withdraw winnings originating from free chips, you must have made a deposit within five (5) days of the withdrawal being processed.
Once the withdrawal from a free bonus is approved, the remaining balance from the winnings corresponding to the free bonus in question will be voided.

Withdrawal requests shall be reviewed from Monday to Friday. The casino aim to review all withdrawal requests within 72 hours from the moment the customer has placed a withdrawal request on the Account. However, withdrawal timeframes are dependent on the verification status of the customer. As part of casino requirements casino must collect documentary evidence of customer’s identity and this can affect the timeframes of the withdrawal review ( up to 5 business days).
Once approved, a withdrawal request will be processed depending on the User preferred payment option ( see Withdrawal methods table)

To cancel a withdrawal request you need to do the following:
1. On the Homepage click on the Account Icon (the little silhouette in the upper right-hand corner of the screen, under the Deposit button);
2. Click on Withdrawals, on the Withdraw Funds page, you can cancel your pending withdrawal.

Maximum withdrawal limits on a deposit or deposit bonus are calculated based on your VIP level:
1. VIP Basic, Silver, Gold and Platinum Level Members have a A$4,000 maximum withdrawal limit per week;
2. VIP Titanium and VIP Master Level Members have a custom maximum withdrawal limit per week.

16. How does 3D Secure work at Rich Casino online transactions?

How does 3D Secure work at Rich Casino online transactions?

Before a payment can be made, the system authenticates the cardholder by redirecting the cardholder to the browser of the bank that issued the card. You’ll notice Verified by Visa, SecureCode by MasterCard or Safekey by American Express when a message box pops up on screen after you’ve entered your card details.
To use 3D Secure, create a password that will verify your identity for online transactions. When you make an online transaction with 3D Secure, you are redirected to a webpage from your card issuer, which asks you to enter your PIN or password.

Verified by Visa: Visa cardholders will have to enter their pre-determined security password, which they have set up with their financial institution. If you have forgotten this password, you will have to click the reset password link. You can easily reset a password. Exactly how depends on the card issuer. If the Verified by Visa message box pops up on screen after you’ve entered your Visa card details, there will probably be a ‘forgotten password’ option. When you click this, you will be asked for information you provided when you signed up. You will be able to reset your password quickly and carry on with your deposit.

MasterCard SecureCode: For 3D Secure transactions as a MasterCard user, you will either have created a SecureCode password or your bank will send you a NetCode via SMS. Enter either of these when prompted by the 3D Secure screen. If an incorrect SecureCode is entered, the purchase will not be completed. If you forget your SecureCode, you can create a new one by clicking on the ‘Forgot your Password link’ during the shopping process. You will be prompted to input some personal details to verify your identity. If you enter your SecureCode incorrectly three times or if casino are unable to verify your identity, the transaction could be declined.

Safekey by American Express: The 3D Secure program by American Express is called Safekey. SafeKey helps reduces unauthorised online use of your credit card before it happens by validating your identity with an additional password or unique value.

17. What is a wagering requirement?

What is a wagering requirement?

A wagering requirement is the total amount you need to bet in order to turn a bonus into cash, thus being able to withdraw it.
Different bonuses come with different wagering requirements. For example, if you receive a A$25 free chip, your wagering requirement for that particular free chip will be x25, so you would need to place bets amounting up to 25×25= 625. Note that the above is used as an example; for general bonus information regarding playthrough and game contributions, visit their Bonus Rules page.

To check your game sessions and wagering progress, click on My Account and select Bonus Overview. You will find a list of active bonuses, and remaining wagering amount, as well as the type of balance available. You can opt to play without a deposit bonus, thus having no wagering requirements.

Once you finished the wagering for a bonus and have Available balance for cashout, you will be able to submit a withdrawal request, even though you have another active bonus on the account, which is not yet wagered.

18. What are contribution rates at Rich Casino?

What are contribution rates at Rich Casino?

Contribution rates are the percentage of the bet that counts towards lowering your wagering requirement. Note that different games have different contribution rates (Bonus Rules), so the rate at which you are wagering may differ depending on the game you choose to play.

The contribution rates may differ depending on the game and the type of balance. For more details, see their Bonus Rules.

19. Why pokies run slow at Rich Casino?

Why pokies run slow at Rich Casino

Make sure you have the latest version of your browser installed (casino recommend Google Chrome) and the latest version of Flash. Also make sure that it is not the Internet connection that is the problem (try to play with the network cable if the wireless connection is not working like it should) and close any background programs that might drain your bandwidth.

If your game freezes, you will end up exactly where you left off next time you open the game. If there is no option for you to do so, the round will be completed on the server even if your computer is frozen or the Internet connection stopped working. Any winnings are paid out to your account as usual.

When your games are not loading on your device it may mean that you have lost contact with the server. Try to log out and log back in and try again. Sometimes you may need to shut down the browser and start over for the game to load. If the problem persists, contact  Customer Service and one of representatives will be able to help.

If some games grayed out this means that you do not have enough balance available for that particular game. To unlock the games, you will need to make a new deposit.

Should you encounter any issues when you try to launch a game, it is possible that your browser might be the reason. Try the following steps for an easy and helpful solution:
1. Ensure that your browser is up-to-date. If not, please update the browser;
2. Ensure your web browser is cleared from old cache & cookies;
3. Make sure your Adobe Flash player is up-to-date.
If you have tried the steps above and the game is still not working, try a different browser. Casino recommend using Google Chrome for the best experience.
If you receive an error message when trying to open a game, contact Customer Service and one of their representatives will be able to help.

 20. Where are the paytables in pokies games?

Where are the paytables in pokies games

The paytable for a particular game tells you everything you need to know about the different symbols, including their individual and combined value in a winning combination.
You can find this data when you load a game and go into the settings or information icon, depending on the provider.

If you want to just test the games without claiming any free chips and without changing your current balance, you can log out and use the Try now button available on the featured games and find about the games and see the game paytable.

You can access all available games at online casinos. The majority of the games found on rich casino website grant you the usage of bonus and cash.
Live dealers and some game providers allow only cash balance on their games.
This means that you will not have enough balance available for that particular game. To unlock the games, you will need to make a new deposit.

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