What Is iPhone 11 Display Module Replacement Program Australia?

What is iPhone 11 Display Module Replacement Program Australia

iPhone 11 was launched in 2019 featuring a 6.1-inch LED Retina display, an A13 Bionic processor, and a pair of 12 megapixel cameras on its back. It has three storage options: 64GB, 128GB, and 256GB. A 64GB iPhone 11 costs AU$1200, 128GB AU$1,280, and 256GB $1,500 approximately.

iPhone 11 other two models the 11 Pro and Pro Max also feature an A13 chip, but have a trio of 12 megapixel cameras on the back, as well as a 12 megapixel front facing camera.

The 11 Pro has a 5.8-inch Super Retina XDR display, while the Max Pro has a 6.5-inch version of the same panel. A 64GB iPhone 11 Pro is priced at AU$1,750, 256GB is set at AU$2,000, and 512GB will cost AU$2,350.

For the 11 Pro Max, the price is an extra AU$150 on top of the 11 Pro pricing. The 64GB iPhone 11 Pro Max will cost AU$1,900, 256GB will be AU$2,150, and the 512GB version tops out at AU$2,500.

iPhone Display Features

iPhone display features
iPhone 11 touch screen unresponsive

The iPhone 11 display has rounded corners that follow a beautiful curved design, and these corners are within a standard rectangle. When measured as a standard rectangular shape, the screen is 6.06 inches diagonally (actual viewable area is less).

  • Liquid Retina HD display
  • 6.1‑inch (diagonal) all-screen LCD
    Multi-Touch display with IPS technology
  • 1792×828‑pixel resolution at 326 ppi
  • 1400:1 contrast ratio (typical)
  • True Tone display
  • Wide colour display (P3)
  • Haptic Touch
  • 625 nits max brightness (typical)
  • Fingerprint‑resistant oleophobic coating
  • Support for display of multiple languages and characters simultaneously

iPhone 11 Touch Screen Glitches

iPhone 11 Touch screen has been facing certain glitches which users even tried to ask Reddit. Generally the iPhone 11 Touch screen becomes irresponsive. Many users tried to solve this glitch and few were successful in doing so.

Some of the method used are:

Restarting iPhone 11

Restarting your Apple iPhone 11 can help if you experience continuous resetting rebooting, crashing, freezing or if the touchscreen is unresponsive. As this device has a non-removable battery, the restart (soft reset) process can be used to simulate a ‘battery pull’ when the device is unresponsive, frozen or doesn’t power on.

In rare cases, a restart could affect data so you need to have backup in progress, cached data, etc.).

Note that Emergency SOS provides you with the ability to contact emergency services in your country using the same button combination as a soft reset.

If you hold the Side button (top right edge) and volume buttons for longer than 5 seconds, your iPhone automatically calls emergency services.  

What you need to do is Press and hold the Side button (top right edge) and either Volume Button. You may also navigate: Settings > General >Shut Down. If the device is unresponsive, attempt the other method given below.

When “slide to power off” appears, release buttons. Slide the Power switch right.  Allow several seconds for the device to power off.

With the device powered off, press and hold the Side button (top right edge) until the Apple logo appears then release. If your device won’t power back on, partially charge the device then retry.

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Other method used:

This method is for iPhones running iOS 13 or higher, that may experience a delay before being able to power cycle the device back on after performing the steps below.

If the device is unresponsive, Press and quickly release the Volume up button then press and quickly release the Volume down button.

To complete, press and hold the Side button until the Apple logo appears on the screen.

Allow several seconds for the reboot process to complete.   If your device won’t power back on, partially charge the device then retry.

 Take Help From Apple

iPhone display - Take help from Apple
IPhone 11 models manufactured between November 2019 and May 2020 come under this program

Apple has introduced iPhone 11 Display Module Replacement Program in Australia for those iPhone owners who are facing touch screen problem or in the display module. Apple notes that the iPhone 11 modules manufactured between November 2019 and May 2020 may face these touchscreen issues and the company is offering free service to eligible customers. The company has put up a support page on its website to help affected customers find out if they are eligible for a replacement.

Under this iPhone 11 Display Module Replacement Program Apple has introduced an ‘iPhone 11 Display Module Replacement Program for Touch Issues’ that will provide free service to iPhone 11 owners who have a glitchy touchscreen. As mentioned above iPhone 11 models manufactured between November 2019 and May 2020 may be affected by this issue and if this applies to your phone, head over to Apple support page where you will have to enter your phone’s serial number to check.

For this use the Apple Look Up Tool on its website where you can simply enter your iPhone serial number to see if it’s covered under the program.

To find your iPhone serial number:

  • Open the Settings app on your iPhone.
  • Tap General.
  • Tap About.
  • Your serial number should appear in the top section.
  • Tap and hold on the serial number until a “Copy” option appears.
  • Tap “Copy” to copy the serial number to your clipboard.

If you open Apple’s replacement program page directly in Safari on your iPhone you can then paste your serial number right into the appropriate field.

Note that even if you see your iPhone 11 is included after entering your serial number, it doesn’t mean that your device will necessarily have this problem, as not every iPhone is affected. Apple won’t replace your iPhone 11 unless it’s actually exhibiting the problem.

If you are having problems with a non-responsive touchscreen, however, and your iPhone 11 is on the list of eligible serial numbers, you can take it to an Apple Store or an Apple Authorized Service Provider to have it verified and serviced free of charge.

Also you can contact Apple Support by phone to arrange to have it mailed in, and if you have AppleCare+ you may also qualify for Apple’s Express Replacement Service to have a replacement iPhone 11 sent back to you more quickly.

Again remember that Apple will only repair/replace the display module, so if your iPhone has any other damage that may impact the repair, such as a cracked screen, you will still need to pay to have that repaired.

If you find your iPhone 11 on the list and it’s not encountering the problem, there’s no need to worry about it just yet, as the program will cover affected iPhone 11 devices from the date of their original purchase

What Does Apple Recommend?

iPhone 11 touch screen replacement
iPhone 11 touch screen replacement

Apple recommends that you take a backup of your data before getting the touchscreen issue fixed. If your display is cracked, you may have to get that repaired before the touchscreen issue is fixed. The company says that it might limit the repair programme to the original region of purchase and that this programme will not extend the standard warranty coverage of the iPhone 11.

For iPhone 11 users who had been experiencing touchscreen issues before the programme rolled out and paid to get it fixed, will be eligible for a refund and can get in touch with Apple for it.

Choose one of the options below to have your iPhone 11 serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

Note that Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple program doesn’t extend the standard warranty coverage of the iPhone 11. Your consumer law rights are unaffected by this program. If you believe your iPhone 11 was affected by this issue, and you paid to repair your device, you can contact Apple about a refund.

The program covers affected iPhone 11 devices for 2 years after the first retail sale of the unit. Note no other iPhone models are part of this program.

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