How To Book Appointment With Genius Bar For iPhone Support?

The Genius Bar is a tech support station located inside Apple’s retail stores, the purpose of which is to provide concierge-style support for customers of Apple products. At Genius Bar the Apple staff is specially trained and certified and their role is to help customers with Apple hardware and software. All in-store repairs of Apple products are carried out by “Geniuses”, formerly known as Mac Geniuses. In September 2009, the Family Room Specialists were folded into the mix to handle iPod and iPhone  troubleshooting. After its release in 2010, iPad appointments also fell under the Family Room Specialists. Apple now maintains two Genius Bar queues: Mac and Mobile Device.

The Genius Bar was referenced in a short-lived 2012 television advertising campaign with an actor portraying a Genius Bar employee who helped Apple customers in everyday situations. The ads were generally poorly received and were subsequently withdrawn

Earlier at the stores the layout of a Genius Bar previously consisted of at least two 15″ or 17″ Current Apple Portable Computers, often mounted on “floating” stands. Employees now use iPads with similar software to check in machines for repairs. There may be other “floating” notebooks for iPod/iPhone troubleshooting, often referred to as “floaters”. LCD screens behind the Bar play looped videos which offer tips to customers waiting for help. Stools can be found in front of the Bar for people to sit and chat with each other or with employees.

The “Red Telephone” sometimes seen behind the Genius Bar was a direct line to Apple product specialists, allowing for problems and questions too complicated for the in-store employees to answer. As of August 2009, this phone is no longer installed in newer Apple Retail Stores and removed in others.

The local representatives of AppleCare at this bar offer personal support when customers have problems or questions relating to their Apple products. Most services carried out at the Genius Bar are free. Non-warranty service (which is paid for by the customer when repairs are complete) is also routinely performed. In some countries, Apple has service depots where portable repairs (for issues such as accidental damage) can be completed for a flat rate. Most portable computer repairs and all desktop repairs are performed in-store and completed overnight or within a few days.

Larger support teams are headed up by the “Lead Genius”, who schedules workers, and handles customer service issues at the Genius Bar. The Lead Genius is assisted by the “Genius Admin”, who is in charge of managing the administrative paperwork, organizing the Geniuses’ work and liaising with customers about their repairs.

Trainees (referred to as “GYO”, or Grow-Your-Own Geniuses) are not certified, but trained for iPod and iPhone issues, and help out where needed before going to formal training and certification at one of several training locations worldwide, including Cupertino, California; Atlanta, Georgia; Austin, Texas; Sydney, Australia; London, England and Ireland.

How to book appointment with Genius Bar for iPhone support?

For any Hardware support whether you make a Genius Bar reservation, visit an Apple Authorized Service Provider, or mail your device to Apple, you’ll get the expert help you need.

There are many service providers that Apple trusts with support. Bring your device to one near you.

Or Visit online or give them a call to begin the process of mailing your device to an Apple Repair Center. Most Apple products are eligible for mail-in service.

Call at (61) 1-300-321-4561 to get support now

To get software help

You can either get help by phone, chat, or email.

  • Get real-time assistance from an Apple expert right on your computer or mobile device via chat
  • You can call Apple immediately or at your convenience, or you can schedule a time for them to call you.
  • For more straightforward questions — about an issue with iTunes, for instance — send an email and get reply with a solution.

Click here to get support for all iPhone issues

You shuld have an Apple ID to book your appointment with Genius Bar

Remember there is  one year hardware limited warranty to your new iPhone in Australia.

If during the Warranty Period you submit a claim to Apple or an AASP in accordance with this warranty, Apple will, at its option: 

(i) repair the Apple Product using new or previously used parts that are equivalent to new in performance and reliability, 

(ii) replace the Apple Product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or 

(iii) exchange the Apple Product for a refund of your purchase price.

Apple may request that you replace certain user-installable parts or Apple Products. A replacement part or Apple Product, including a user-installable part that has been installed in accordance with instructions provided by Apple, assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When an Apple Product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Apple’s property.

Wireless carrier support and features for iPhone

Wireless carrier support and features for iPhone is available at

Optus

  • eSIM
  • FaceTime over Cellular1
  • LTE
  • Personal Hotspot2
  • Unlocking2
  • VoLTE3
  • Visual Voicemail (corporate accounts only)
  • Wi-Fi Calling

Telstra

  • eSIM
  • FaceTime over Cellular1
  • LTE
  • Personal Hotspot2
  • Unlocking2
  • Visual Voicemail
  • VoLTE3
  • Wi-Fi Calling

Vodafone

  • eSIM
  • FaceTime over Cellular1
  • LTE
  • Personal Hotspot2
  • Unlocking2
  • Visual Voicemail
  • VoLTE3
  • Wi-Fi Calling

Click here to know more about Genius bar appointments

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