Fix2U- the Aussie start-up where you can get your iPhone repaired

Fix2U IPhone repair in Australia

Fix2U is a small start up in Australia that is set to take on Apple iPhone repairs. Though Apple iOS devices win hearts of many across the glove but when it comes to iPhone fixing either it is too costly or nor feasible many a times.  But this little company is offering a convenient alternative to get your iPhone fixed making it extra convenient for users to get their device fixed.

Now you needn’t book an appointment with the Genius Bars at a nearby Apple store to get your device fixed, but you can book a mobile repairer to come to you. That’s the premise of Fix2U which claims to be Australia’s first nationwide on demand iPhone repair service.

Fix2U Founders

Fix2U Founders

The co-founders Sam Walker and Rex Scrivener started building the platform in late 2015 and launched in Sydney in March 2016. The company is now operating in 10 locations around the country with 16 contracted repairers and claims to have enjoyed close to 300 per cent growth in revenue since inception.

Mr Walker is a British expat and former investment banker who started an IT services company in Singapore where he met his Kiwi born co-founder who worked in the medical devices industry. The pair eventually started the repair business after they had the idea during a trip to Bali where Mr Scrivener broke his phone in a motorbike accident.

According to Rex that night Sam and he had a discussion about getting dinner delivered and Rex made a joke about how convenient it would be if the delivery guy could also fix his phone as he was too injured to venture to the shops.

Since then they’ve worked to develop a more convenient way for iPhone users to get repairs done on their device.

iPhone Repairs with Fix2U

Fix2U- Repairs

Repairs carried out by Fix2U come with a five year warranty and if their repairers can’t fix it, they don’t charge you.

The repairer, who works as an independent contractor, takes a lion’s share of the repair fee and Fix2U takes about $15 per successful job.

The company currently offers services for iPhones and iPads, including repairing broken or cracked screens, front or rear facing camera problems, issues with charging or the battery, sound or microphone glitches and water damaged devices.

According to Mr Walker the problems resulting from water damage tended to have only a 50/50 success rate when it comes to repair. As when you water damage your phone you really need someone to open the phone and look at it ideally within 12 hours. In some respects, their service is great for that because people can book online and have a repairer come to them the same day. Fix2U claims that more than 95 per cent of cases they  repair the same day and in CBD locations they sometimes get there in as little as 20 minutes.

Prices start at just $89 for a screen replacement, which Mr Walker says is the company’s “bread and butter”, with the majority of phone repairs taking less than 30 minutes.

Comparatively, if you don’t have AppleCare+ getting your iPhone screen replaced by Apple will cost $228.95 or more if you have a larger ‘Plus’ model or iPhone X.

But Fix2U prices are very competitive and if you add in the convenience that they come to you, it means you can carry on doing the things you love while your mobile phone is repaired, at your home, work or even your favourite café.

How Fix2U works?

Fix2U- How it works

All you need is to call Fix2U or visit their center or fix appointment online and even have Fix2U repairer come to your home to fix your iPhone right away. You need to tell them what is the damage and fix a time and place. That’s it.

Just follow these simple steps to book your repair:

  1. Fill in a short and simple repair quote. Select what’s broken on your iPhone and receive an instant repair price.
  2. They will call you to arrange a place, date and time that’s convenient for you for your iPhone repair.
  3. A fix2U Repair Hero comes to your chosen location and fixes your iPhone.

Right now the following Apple models are repaired at Fix2U

  • iPhone 4 and 4s
  • iPhone 5, 5c, 5s and SE
  • iPhone 6 and 6 Plus
  • iPhone 6s and 6s Plus
  • iPhone 7 and 7 Plus

Payment is via credit or debit card (Visa, MasterCard, AMEX) or cash. For card payments, payment is made directly to the Repair Hero via a safe and secure card reader and is only made once your repair is complete and Repair Hero has saved your day.

Moreover they offer a market-beating 5 year warranty on all your repairs. Full details of their warranty and warranty claim process are available here.

They are offering their services at Sydney, Melbourne, Canberra, Brisbane, Adelaide, Perth, Gold Coast, Townsville, Ballart, Wollongong. For details on their service coverage area, click here.

Apple’s iPhone Repair Services

Apple has been keen to maintain its tight grip of the iPhone repair market and has come under heavy criticism for being unwilling to allows its customers to more easily repair its devices.

In the United States, the tech giant is actively fighting against legislation that would give consumers and third-party repair shops the legal right to purchase spare parts and access service manuals for Apple devices.

Lisa Jackson is the Vice President of Environment, Policy and Social Initiatives at Apple and says the company’s strict approach to repairs is about quality control.

According to Lisa they run their own repair programs and then authorise and certify repairers. The question is in a device that is increasingly complex, what is best for the customer? Also third-party, unauthorised repairs are exactly what they sound like but also said that they would make the devices less secure and even jeopardise their longevity. While Apple want to make sure repairs are done correctly.

Note that any unauthorised third party repairs could void any Apple warranty covering your device.

Fix2U contact

Fix2U offers various means of contact. You can call them at 02 8599 0830 – available Monday to Friday 09:00 to 18:00 AEDT or book your repair now here or even chat them.

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